Terms of service

TERMS OF SERVICE

Last Updated: June 2026

Welcome to NutriFreeze Naturals. These Terms of Service ("Terms") govern your access to and use of the NutriFreeze Naturals website, products, services, content, and related features.

By accessing our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

SECTION 1 – ONLINE STORE TERMS

By using this website, you represent that:

  • You are at least 18 years of age or the age of majority in your jurisdiction.

  • You have the legal authority to enter into binding agreements.

  • The information you provide is accurate and complete.

You may not use our products or website for any illegal or unauthorized purpose.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to:

  • Refuse service to anyone at any time.

  • Limit or cancel quantities purchased.

  • Suspend or terminate access to the website.

  • Restrict orders that appear fraudulent, commercial, abusive, or violate these Terms.

SECTION 3 – PRODUCT INFORMATION

NutriFreeze Naturals offers freeze-dried fruits, vegetables, herbs, teas, powders, and related food products.

We make every effort to accurately display product descriptions, ingredients, nutritional information, images, colors, and specifications.

However:

  • Product appearance may vary naturally.

  • Colors may appear differently across screens and devices.

  • Packaging designs may change without notice.

  • Product weights may vary within legally permitted tolerances.

Such variations do not constitute defects.

SECTION 4 – AI-GENERATED AND REPRESENTATIONAL IMAGES

Some product images, promotional visuals, lifestyle images, and marketing content displayed on our website may be digitally enhanced, artist-rendered, or generated using artificial intelligence technologies.

Images are intended for illustrative and promotional purposes only.

Actual products may vary in:

  • Appearance

  • Shape

  • Size

  • Color

  • Packaging

  • Serving presentation

Customers acknowledge that website images may not always represent the exact physical appearance of delivered products.

SECTION 5 – FOOD SAFETY AND HEALTH DISCLAIMER

Our products are food products intended for general consumption.

Statements made on this website have not necessarily been evaluated by any governmental health authority unless specifically stated.

Information provided on this website:

  • Is educational in nature.

  • Does not constitute medical advice.

  • Is not intended to diagnose, treat, cure, or prevent any disease.

Always consult a qualified healthcare professional before consuming products if you:

  • Are pregnant or breastfeeding.

  • Have allergies.

  • Have existing medical conditions.

  • Are taking medication.

SECTION 6 – ALLERGY DISCLAIMER

Our products may be processed, packed, or handled in facilities that may also process:

  • Tree nuts

  • Peanuts

  • Dairy

  • Soy

  • Wheat

  • Sesame

  • Other allergens

Customers with severe allergies should exercise caution before consumption.

NutriFreeze Naturals shall not be liable for allergic reactions, sensitivities, or individual food intolerances.

SECTION 7 – PRODUCT STORAGE

Customers are responsible for storing products according to packaging instructions.

Improper storage, exposure to moisture, sunlight, heat, or contamination after delivery may affect product quality.

NutriFreeze Naturals is not responsible for product deterioration after successful delivery.

SECTION 8 – ORDERS AND ACCEPTANCE

An order constitutes an offer to purchase.

We reserve the right to:

  • Accept or reject any order.

  • Limit quantities.

  • Cancel orders due to inventory shortages.

  • Cancel orders affected by pricing errors.

  • Cancel suspicious transactions.

An order is accepted only after payment verification and dispatch confirmation.

SECTION 9 – PRICING

Prices are subject to change without notice.

In the event of:

  • Technical errors

  • Pricing mistakes

  • Inventory inaccuracies

  • Product listing errors

we reserve the right to correct such errors and cancel affected orders.

Refunds will be issued where applicable.

SECTION 10 – PAYMENT

Payments may be processed through third-party providers including:

  • Razorpay

  • UPI Platforms

  • Credit Card Providers

  • Debit Card Providers

  • Net Banking Services

  • Digital Wallets

We do not store complete card details on our servers.

SECTION 11 – SHIPPING

Shipping and delivery are governed by our Shipping Policy.

Delivery dates are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier companies

  • Weather conditions

  • Government restrictions

  • Natural disasters

  • Transportation disruptions

  • Force majeure events

SECTION 12 – RETURNS AND REFUNDS

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Food products that have been opened may not be eligible for return due to safety and hygiene requirements.

SECTION 13 – CUSTOMER REVIEWS AND SUBMISSIONS

Any review, testimonial, image, suggestion, comment, or feedback submitted by customers may be used by NutriFreeze Naturals for:

  • Marketing

  • Advertising

  • Website content

  • Social media content

without compensation or additional consent.

SECTION 14 – INTELLECTUAL PROPERTY

All website content including:

  • Logos

  • Trademarks

  • Product images

  • Graphics

  • Product descriptions

  • Videos

  • Website design

  • Packaging artwork

are the exclusive property of NutriFreeze Naturals unless otherwise stated.

Unauthorized reproduction, distribution, modification, or commercial use is prohibited.

SECTION 15 – PROHIBITED ACTIVITIES

Users may not:

  • Violate laws

  • Interfere with website security

  • Upload malicious software

  • Copy website content

  • Scrape product data

  • Impersonate another person

  • Submit fraudulent orders

SECTION 16 – WEBSITE AVAILABILITY

We do not guarantee uninterrupted access to the website.

The website may be unavailable due to:

  • Maintenance

  • Technical failures

  • Software updates

  • Cybersecurity incidents

  • Third-party service disruptions

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, NutriFreeze Naturals shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Lost profits

  • Business interruption

  • Data loss

  • Delayed shipments

  • Product misuse

  • Improper storage

  • Allergic reactions

  • Customer negligence

Our maximum liability shall not exceed the amount paid for the specific product giving rise to the claim.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless NutriFreeze Naturals from any claims, liabilities, losses, costs, and expenses arising from:

  • Violation of these Terms

  • Misuse of products

  • Breach of applicable laws

  • Infringement of third-party rights

SECTION 19 – FORCE MAJEURE

We shall not be liable for failure or delay caused by circumstances beyond our reasonable control including natural disasters, strikes, epidemics, transportation interruptions, internet outages, governmental actions, or supplier disruptions.

SECTION 20 – PRIVACY

Your use of our website is also governed by our Privacy Policy.

SECTION 21 – GOVERNING LAW

These Terms shall be governed by the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Gujarat- India.

SECTION 22 – CHANGES TO TERMS

We reserve the right to update these Terms at any time.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

SECTION 23 – CONTACT INFORMATION

NutriFreeze Naturals

Email: support@nutrifreezenaturals.com

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST