Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: 11 September 2026
Last Updated: 11 September 2026

1. BUSINESS DETAILS

Legal Proprietor: Ashwin B. Kukadiya
Business / Brand Name: NutriFreeze Natural’s
Brand Positioning: NutriFreeze Natural’s – Simply Natural
Business Structure: Sole Proprietorship
Website: www.nutrifreezenaturals.com
Business Address: 16, White House Residency, Surat, Gujarat, India
Email: nutrifreezenaturals@gmail.com
Phone: +91 8780936953

2. PURPOSE OF THIS SHIPPING POLICY

NutriFreeze Natural’s sells food products, including freeze-dried fruits, fruit-based products, powders, combinations, gift packs and other products offered through our Website.

This Shipping & Delivery Policy explains how orders placed through www.nutrifreezenaturals.com are processed, packed, dispatched and delivered.

Our orders are primarily delivered through independent third-party courier, logistics and delivery service providers.

Because delivery is performed by independent logistics providers, actual delivery time may vary due to circumstances outside NutriFreeze Natural’s direct control.

3. ORDER PROCESSING

After an order is successfully placed, we generally undertake the following process:

Order confirmation;
Payment verification where applicable;
Order processing;
Product picking;
Product quality and packaging check;
Packing;
Dispatch;
Handover to the applicable courier/logistics provider;
Shipment tracking;
Delivery to the address provided by the customer.

Orders are ordinarily processed during our normal business/operating days.

Orders may take additional time to process during:

Festivals;
Sales;
Promotional periods;
High-demand periods;
Public holidays;
Unforeseen operational circumstances.

4. DISPATCH TIME

NutriFreeze Natural’s will make reasonable efforts to process and dispatch orders within the estimated processing period displayed on the Website or communicated to the customer.

The estimated dispatch time is not a guaranteed delivery date.

Dispatch may be delayed because of:

High order volume;
Product availability;
Payment verification;
Address verification;
Technical issues;
Packaging requirements;
Operational disruptions;
Holidays;
Weather;
Events beyond our reasonable control.

If a significant delay occurs, we may contact the customer using the contact information provided with the order.

5. DELIVERY TIME

Delivery timelines displayed on the Website or communicated at checkout are estimates and not absolute guarantees, unless expressly stated otherwise.

Actual delivery time depends on:

Delivery destination;
Courier availability;
Serviceability of the PIN code;
Shipping method;
Weather;
Transportation conditions;
Public holidays;
Local restrictions;
Customer availability;
Courier capacity;
Other circumstances beyond our reasonable control.

6. THIRD-PARTY DELIVERY PARTNERS

NutriFreeze Natural’s primarily uses independent third-party courier and logistics providers.

Once an order has been handed over to a courier, the physical transportation and delivery process is primarily performed by that courier.

Courier providers may determine:

Delivery routes;
Delivery schedules;
Delivery attempts;
Delivery personnel;
Tracking updates;
Local delivery procedures.

NutriFreeze Natural’s will make reasonable efforts to assist customers in resolving delivery issues, but cannot directly control the operational decisions of independent courier companies.

7. SHIPPING DESTINATIONS

We may ship orders to serviceable locations within India, subject to:

Courier availability;
PIN-code serviceability;
Product restrictions;
Operational limitations;
Applicable laws and regulations.

Certain remote or difficult-to-service locations may have longer delivery times or may not be serviceable.

The availability of shipping to a particular PIN code may be determined by our logistics partners.

8. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during the purchasing process or checkout, unless expressly included in the product price or promotional offer.

Shipping charges may vary based on:

Order value;
Product quantity;
Destination;
Package weight;
Shipping service;
Promotional offers;
Other operational factors.

NutriFreeze Natural’s reserves the right to modify shipping charges for future orders.

The shipping charge applicable to an order will generally be the charge displayed at the time the order is placed.

9. FREE SHIPPING

Where a free-shipping offer is advertised, the offer may be subject to:

Minimum order value;
Specific products;
Specific destinations;
Promotional period;
Other conditions stated with the offer.

Free shipping does not necessarily mean that all locations are serviceable.

Promotional shipping offers may be withdrawn or modified for future orders.

10. ORDER TRACKING

Where tracking is available, customers may receive a tracking number or tracking information after the order has been dispatched.

Tracking information may be provided through:

Email;
SMS;
WhatsApp;
Shopify order notifications;
Courier tracking systems;
Other applicable communication channels.

Tracking information is generally provided by the applicable logistics provider and may not update immediately.

A delay in a tracking update does not necessarily mean that a shipment has been lost.

11. DELIVERY ATTEMPTS

The courier may make one or more delivery attempts according to its operational procedures.

Customers are responsible for:

Providing an accurate address;
Providing a reachable mobile number;
Being available to receive the shipment;
Cooperating with reasonable delivery requirements.

If delivery fails because the customer:

Is unavailable;
Provides an incorrect address;
Provides an incomplete address;
Provides an incorrect PIN code;
Does not respond to the courier;
Refuses delivery;
Does not cooperate with delivery arrangements;

the shipment may be returned to the sender or otherwise handled according to the courier's procedures.

12. CUSTOMER ADDRESS RESPONSIBILITY

Customers must carefully verify the following before completing an order:

Full name;
House/flat number;
Building/society name;
Street/area;
City;
State;
PIN code;
Mobile number;
Other delivery instructions.

NutriFreeze Natural’s is not responsible for delivery failure caused by inaccurate, incomplete or incorrect information supplied by the customer, except to the extent liability cannot lawfully be excluded.

If an address correction is requested after dispatch, we cannot guarantee that the courier will be able to make the requested change.

13. CHANGE OF DELIVERY ADDRESS

Customers should ensure that their delivery address is correct before placing an order.

If a customer requests an address change after the order has been placed, NutriFreeze Natural’s may attempt to assist where operationally possible.

However, an address change may not be possible after:

Order processing;
Packing;
Dispatch;
Handover to the courier.

Any additional charges imposed by a courier for an address change, re-routing or related service may be payable by the customer where permitted by applicable law and where such charges arise from customer-requested changes.

14. DELIVERY TO THIRD PERSONS

Where a customer provides an address where another person is intended to receive the package, delivery may be completed to the recipient or another person authorized or reasonably believed by the courier to be available at the delivery address, according to the courier's procedures.

NutriFreeze Natural’s will generally rely on the delivery confirmation supplied by the applicable logistics provider unless there is evidence indicating otherwise.

Customers should therefore provide delivery instructions carefully where the package is intended for another person.

15. DELIVERY CONFIRMATION

A shipment may be treated as delivered based on the delivery confirmation or delivery status recorded by the applicable courier/logistics provider.

Such confirmation may include:

Delivery scan;
OTP verification;
Recipient confirmation;
Digital delivery confirmation;
Other courier-generated delivery evidence.

Where a customer disputes delivery, NutriFreeze Natural’s may investigate the matter with the courier.

16. DAMAGED PACKAGES

Customers should inspect the outer package promptly after delivery.

If the package appears:

Torn;
Wet;
Punctured;
Open;
Unsealed;
Crushed;
Tampered with;
Materially damaged;

the customer should photograph the package and contact NutriFreeze Natural’s as soon as reasonably possible.

Because our products are food products, customers should not consume a product where the packaging appears compromised in a manner that could reasonably affect food safety.

The customer should retain the product and packaging until further instructions are provided.

17. DAMAGED PRODUCT DURING DELIVERY

If a product appears to have been damaged during transportation, the customer should notify us within the 3-calendar-day period specified in our Return, Refund & Replacement Policy.

The customer may be asked to provide:

Order number;
Delivery date;
Photographs of outer packaging;
Photographs of the product;
Photographs of the seal;
Batch/lot information;
Best-before/expiry information;
Unboxing video, where available;
Description of the damage.

We may investigate the matter with the applicable courier.

Where the claim is determined to be eligible, NutriFreeze Natural’s may provide an appropriate remedy in accordance with our Return, Refund & Replacement Policy and applicable law.

18. FOOD-SAFETY AND PACKAGING INTEGRITY

NutriFreeze Natural’s products are food products and may be sensitive to:

Moisture;
Humidity;
Air;
Heat;
Contamination;
Improper storage.

Customers should keep the original packaging intact until they have inspected the product.

Once a food package is opened, the product may be exposed to environmental conditions outside NutriFreeze Natural’s control.

Customers should follow all storage and handling instructions printed on the product packaging.

19. DELIVERY OF SEALED FOOD PRODUCTS

Our food products are packed using packaging intended to protect the product during normal transportation and storage conditions.

However, courier handling, environmental conditions and transportation circumstances may affect outer packaging.

Customers should inspect the product upon receipt and promptly report any material issue.

20. LOST SHIPMENTS

If tracking information indicates that a shipment has been delayed, lost or otherwise encountered a delivery problem, NutriFreeze Natural’s may raise an inquiry with the applicable courier.

The investigation may take time depending upon the courier's procedures.

Where a shipment is officially determined to be lost and a refund or replacement is appropriate, NutriFreeze Natural’s will provide an appropriate remedy subject to applicable law and the circumstances of the order.

21. DELIVERY DELAYS

NutriFreeze Natural’s will make reasonable efforts to ensure timely dispatch and delivery.

However, delays may occur because of:

Weather;
Floods;
Heavy rainfall;
Natural disasters;
Transportation disruptions;
Road closures;
Strikes;
Government restrictions;
Public disturbances;
Festivals;
Courier capacity;
Technical problems;
Incorrect customer information;
Failed delivery attempts;
Force majeure events;
Other circumstances outside our reasonable control.

A delivery delay does not automatically constitute a product defect.

Where a statutory right to cancellation, refund or other remedy arises, it will be handled in accordance with applicable law.

22. FORCE MAJEURE

NutriFreeze Natural’s shall not be responsible for delays or failure to perform obligations to the extent caused by circumstances beyond our reasonable control, including:

Natural disasters;
Floods;
Earthquakes;
Severe weather;
Fire;
Epidemics or pandemics;
War;
Civil disturbance;
Strikes;
Government restrictions;
Transportation disruptions;
Infrastructure failures;
Major technological failures;
Courier disruptions;
Other comparable events beyond reasonable control.

Where reasonably possible, we will attempt to minimize the impact of such circumstances.

This clause does not exclude any mandatory legal remedy that cannot lawfully be excluded.

23. FAILED DELIVERY / RETURN TO ORIGIN

A shipment may be returned to the sender (“RTO”) where delivery cannot be completed because of circumstances such as:

Incorrect address;
Incomplete address;
Incorrect PIN code;
Customer unavailable;
Repeated failed delivery attempts;
Customer refusal;
Customer non-response;
Courier restrictions;
Other delivery-related circumstances.

Where an RTO occurs, NutriFreeze Natural’s may contact the customer to determine whether re-dispatch is possible.

Any additional shipping or re-dispatch charges resulting from customer-provided incorrect information, refusal or failed delivery may be handled in accordance with the circumstances and applicable law.

For food products, re-dispatch may also depend upon the condition and suitability of the returned package and product.

24. REFUSED DELIVERY

If a customer refuses delivery for reasons unrelated to a qualifying product defect or other legally recognized ground, the shipment may be returned to the sender.

Refusal of delivery does not automatically create a right to an immediate refund.

Any refund will be considered after taking into account:

Reason for refusal;
Product condition;
Shipping status;
Return-to-origin status;
Applicable shipping costs;
Applicable law;
Our Return & Refund Policy.

25. PREPAID ORDERS

For prepaid orders, payment is processed through the applicable payment service provider.

Where an order is successfully placed and subsequently cancelled or refunded, the refund will be processed in accordance with the applicable Return & Refund Policy.

Refund processing times may depend upon the payment provider and the customer's bank.

26. CASH ON DELIVERY

Where Cash on Delivery (“COD”) is offered, availability may depend upon:

PIN code;
Order value;
Product;
Courier availability;
Fraud-prevention measures;
Other operational conditions.

COD availability may be changed or withdrawn at any time for future orders.

The customer may be required to pay the full amount due at the time of delivery.

27. UNDELIVERABLE PIN CODES

Certain PIN codes may be unavailable for delivery because the applicable courier does not service the location.

If an order cannot be delivered to the supplied PIN code, NutriFreeze Natural’s may contact the customer to:

Obtain an alternative serviceable address;
Cancel the order where appropriate;
Process a refund where applicable.

28. MULTIPLE PRODUCTS IN ONE ORDER

Where an order contains multiple products, the products may be:

Shipped together; or
Shipped separately;

depending on inventory, packaging, logistics and operational considerations.

Where products are shipped separately, customers may receive multiple tracking numbers.

29. COMBO PACKS AND GIFT ORDERS

Combo packs, gift boxes and promotional packages may be shipped according to the same general shipping procedures.

Customers placing gift orders are responsible for providing:

Correct recipient name;
Correct delivery address;
Correct PIN code;
Recipient's reachable contact number where required.

NutriFreeze Natural’s is not responsible for delivery problems caused by incorrect recipient information supplied by the purchaser.

30. SHIPPING OF FOOD PRODUCTS

NutriFreeze Natural’s takes reasonable steps to pack products appropriately for ordinary transportation.

However, NutriFreeze Natural’s cannot guarantee that products will be transported under a particular temperature, humidity or environmental condition unless such service is expressly stated for the specific product/order.

Customers should follow product-specific storage instructions immediately upon receipt.

31. CUSTOMER'S DUTY AFTER DELIVERY

After receiving a shipment, customers should:

Inspect the outer package;
Check the product name;
Check quantity;
Check packaging integrity;
Check the seal;
Check batch/lot information;
Check best-before/expiry information;
Check for visible damage;
Follow storage instructions;
Report any qualifying issue promptly.

For food products, customers should avoid opening or consuming a product where they reasonably believe the packaging has been compromised.

32. UNBOXING VIDEO

Customers are strongly encouraged to record a continuous unboxing video for:

Gift boxes;
Combo packs;
Multiple-item orders;
High-value orders;
Orders where packaging appears damaged.

An unboxing video can help establish whether damage or shortage occurred before or during opening.

However, the absence of an unboxing video does not automatically eliminate any statutory right or legitimate claim.

33. SHIPPING AND RETURN WINDOW

The shipping process and return process are separate.

Delivery of the order starts the 3-calendar-day reporting period under NutriFreeze Natural’s Return, Refund & Replacement Policy.

Customers should therefore inspect food products promptly after delivery.

The return period is not intended to extend the period during which opened food products may be stored or consumed before making a claim.

34. RETURN OF FOOD PRODUCTS

Because NutriFreeze Natural’s sells food products, products returned under an approved return request should generally remain:

Unopened;
Unused;
Unconsumed;
Sealed;
Intact;
Properly stored.

Opened or consumed food products generally cannot be returned because their condition and food-safety status may no longer be reliably assessed.

Exceptions may apply where a remedy is required by applicable law or where NutriFreeze Natural’s determines that the issue existed before opening.

35. ADDRESS, DELIVERY AND CUSTOMER INFORMATION

Information supplied for delivery must be accurate.

NutriFreeze Natural’s may use customer information necessary for:

Shipping;
Delivery;
Tracking;
Customer communication;
Delivery problem resolution.

Such information may be shared with the applicable logistics provider as described in our Privacy Policy.

36. THIRD-PARTY COURIER RESPONSIBILITY

The courier/logistics provider is responsible for carrying out the physical delivery service after the shipment is handed over to it, subject to the applicable service arrangement and law.

NutriFreeze Natural’s will reasonably assist customers with:

Tracking;
Delivery enquiries;
Lost-shipment investigations;
Damage investigations;
RTO issues.

However, we cannot guarantee the conduct, timing, route, personnel or operational decisions of an independent third-party courier.

37. SHIPPING CLAIMS

For shipping-related complaints, customers should contact:

NutriFreeze Natural’s
Email: nutrifreezenaturals@gmail.com
Phone: +91 8780936953

Please provide:

Order number;
Customer name;
Delivery date;
Tracking number, if available;
Description of the issue;
Photographs/video where applicable.

38. SHIPPING REFUNDS

Where a refund is approved due to an eligible shipping or product issue, the refund will be handled according to our Return, Refund & Replacement Policy and applicable law.

Shipping charges are not automatically refundable merely because delivery was delayed, unless a refund is otherwise required or approved.

39. CUSTOMER NOT AVAILABLE

If a customer is unavailable at the delivery address, the courier may make another delivery attempt according to its operational procedures.

Customers should cooperate with the courier to arrange delivery.

Repeated failure to accept delivery may result in an RTO.

40. NO GUARANTEE OF SPECIFIC DELIVERY DATE

Unless expressly confirmed in writing by NutriFreeze Natural’s as a guaranteed service, delivery dates displayed on our Website, provided by a courier, or communicated through automated systems are estimates.

Customers should not rely on an estimated delivery date for time-critical events, festivals, gifts, travel, functions or other occasions where delivery by a specific date is essential.

Where an order is intended as a gift, customers are encouraged to order sufficiently in advance.

41. HOLIDAYS AND FESTIVAL PERIODS

During periods such as:

Diwali;
Raksha Bandhan;
Navratri;
Christmas;
New Year;
Other festivals;
Major sales events;

order volume and courier traffic may increase significantly.

Accordingly, delivery may take longer than ordinary estimated timelines.

Customers are encouraged to place festival and gift orders sufficiently in advance.

42. SHIPPING POLICY AND STATUTORY RIGHTS

Nothing in this Shipping Policy is intended to:

Exclude mandatory consumer rights;
Exclude legally required refunds;
Permit delivery of unsafe food;
Restrict statutory remedies;
Override applicable consumer-protection laws;
Override applicable food-safety laws;
Exclude liability that cannot legally be excluded.

Where applicable law provides a customer with a mandatory right or remedy, that legal requirement will prevail to the extent of any inconsistency.

43. POLICY CHANGES

NutriFreeze Natural’s may update this Shipping & Delivery Policy from time to time.

Changes may be made because of:

Changes in courier partners;
Changes in shipping charges;
Changes in delivery services;
Changes in business operations;
Changes in law;
Changes in technology;
Changes in Website functionality.

The updated Policy will be published on our Website with a revised “Last Updated” date.

For orders already placed, the shipping terms applicable at the time of purchase will generally govern the order, subject to mandatory legal requirements.

44. SEVERABILITY

If any provision of this Policy is determined to be unlawful, invalid or unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.

45. GOVERNING LAW

This Shipping & Delivery Policy shall be interpreted in accordance with the applicable laws of India.

Nothing in this clause is intended to restrict any mandatory consumer right or remedy available under applicable law.

46. CONTACT INFORMATION

For shipping and delivery questions:

NutriFreeze Natural’s
Proprietor: Ashwin B. Kukadiya

Business Address:
16, White House Residency,
Surat, Gujarat, India

Email: nutrifreezenaturals@gmail.com
Phone: +91 8780936953
Website: www.nutrifreezenaturals.com

47. QUICK SHIPPING SUMMARY

ORDER PROCESSING

Orders are processed after successful order placement and payment verification where applicable.

DELIVERY

Orders are delivered through independent third-party courier/logistics providers.

DELIVERY TIME

Delivery estimates are indicative and may vary.

TRACKING

Tracking information may be provided after dispatch where available.

ADDRESS

Customers are responsible for providing accurate delivery information.

DAMAGED PACKAGE

Photograph the package and contact us promptly.

FOOD PRODUCTS

Keep food products sealed and inspect them promptly after delivery.

RETURN WINDOW

Qualifying return/refund/replacement issues must ordinarily be reported within 3 calendar days from delivery, as detailed in our Return, Refund & Replacement Policy.

OPENED FOOD

Opened, consumed or environmentally exposed food products generally cannot be returned, subject to applicable law.

DELIVERY DELAYS

Third-party courier delays may occur and are not always within NutriFreeze Natural’s control.

LOST SHIPMENTS

We will reasonably assist in investigating shipments reported as lost or undelivered.

END OF SHIPPING & DELIVERY POLICY