Privacy policy

TERMS OF SERVICE

Last Updated: June 2026

Welcome to NutriFreeze Naturals. Throughout these Terms of Service, the terms "NutriFreeze Naturals", "we", "us", and "our" refer to NutriFreeze Naturals and its owners, affiliates, employees, representatives, and authorized service providers.

By accessing our website, placing an order, creating an account, or using any of our products or services, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our website or services.

1. Eligibility

By using our website, you represent and warrant that:

  • You are at least 18 years of age or the legal age of majority in your jurisdiction.

  • You have the legal authority to enter into binding agreements.

  • All information provided by you is accurate, complete, and current.

2. Products and Product Information

NutriFreeze Naturals sells freeze-dried fruits, vegetables, herbs, teas, powders, and related food products.

While we strive to accurately display product descriptions, images, ingredients, nutritional information, and specifications:

  • Product images are for illustrative purposes only.

  • Actual product appearance, color, size, and texture may vary.

  • Natural products may vary due to seasonal, agricultural, and sourcing differences.

  • Packaging may change without prior notice.

We reserve the right to modify, discontinue, or replace any product at any time without notice.

3. Health and Nutritional Disclaimer

Our products are food products and are not intended to diagnose, treat, cure, or prevent any disease.

Any statements regarding nutritional value, wellness, traditional uses, or health benefits are provided for informational purposes only and should not be considered medical advice.

Customers should consult qualified healthcare professionals before consuming any product if they:

  • Are pregnant or nursing

  • Have allergies or food sensitivities

  • Are under medical supervision

  • Are taking prescription medications

  • Have any medical condition

NutriFreeze Naturals shall not be liable for any adverse reactions resulting from product consumption.

4. Allergy Notice

Our products may be processed, packaged, or stored in facilities that handle:

  • Tree nuts

  • Peanuts

  • Milk products

  • Soy

  • Gluten-containing ingredients

  • Other common allergens

Customers with allergies are responsible for reviewing product information before purchase.

Consumption is at the customer's own risk.

5. Orders and Acceptance

Submission of an order constitutes an offer to purchase.

NutriFreeze Naturals reserves the right to:

  • Accept or reject any order

  • Limit product quantities

  • Refuse service to any customer

  • Cancel orders due to inventory shortages, pricing errors, suspected fraud, or operational reasons

An order is deemed accepted only after shipment confirmation has been issued.

6. Pricing and Billing

All prices displayed are subject to change without notice.

We reserve the right to:

  • Correct pricing errors

  • Cancel orders affected by pricing inaccuracies

  • Modify promotions and discounts at any time

Customers are responsible for providing accurate billing and payment information.

7. Payment Processing

Payments are securely processed through third-party payment providers including Shopify Payments, Razorpay, UPI providers, banks, and other approved payment gateways.

NutriFreeze Naturals does not store complete card or banking details.

We are not responsible for failures, delays, or errors caused by third-party payment processors.

8. Shipping and Delivery

Estimated delivery dates are provided for convenience only and are not guaranteed.

We shall not be liable for delays resulting from:

  • Courier service interruptions

  • Weather conditions

  • Customs procedures

  • Government restrictions

  • Natural disasters

  • Force majeure events

  • Incorrect customer information

Risk of loss and ownership transfers to the customer upon delivery to the shipping carrier.

9. Return, Refund, and Replacement Policy

Returns, refunds, replacements, and cancellations are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to those policies.

10. Order Cancellation

Orders may be cancelled only before processing and dispatch.

Once shipped, orders may not be cancelled.

Cancellation requests are subject to operational feasibility.

11. User Accounts

You are responsible for:

  • Maintaining account confidentiality

  • Protecting login credentials

  • Restricting unauthorized access

You accept responsibility for all activities conducted through your account.

12. Intellectual Property

All content on this website including:

  • Logos

  • Brand names

  • Product descriptions

  • Images

  • Videos

  • Graphics

  • Website design

  • Text content

is the exclusive property of NutriFreeze Naturals or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without written permission.

13. User Conduct

You agree not to:

  • Violate any law or regulation

  • Attempt unauthorized access to our systems

  • Interfere with website functionality

  • Upload malicious software

  • Submit false information

  • Engage in fraudulent activity

  • Use our content without authorization

We reserve the right to suspend or terminate access for violations.

14. Reviews and User Content

By submitting reviews, comments, testimonials, photographs, videos, or other content, you grant NutriFreeze Naturals a perpetual, royalty-free, worldwide license to use, reproduce, publish, and display such content for marketing and business purposes.

We reserve the right to remove content at our discretion.

15. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services.

We do not control and are not responsible for:

  • Third-party content

  • Third-party policies

  • Third-party products or services

Accessing third-party websites is at your own risk.

16. Limitation of Liability

To the maximum extent permitted by law, NutriFreeze Naturals shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Special damages

  • Loss of profits

  • Loss of data

  • Business interruption

  • Personal dissatisfaction with product taste or preferences

Our total liability arising from any claim shall not exceed the amount paid for the product giving rise to the claim.

17. Product Storage Responsibility

Customers are responsible for proper storage of products after delivery.

NutriFreeze Naturals shall not be liable for deterioration resulting from:

  • Exposure to moisture

  • Improper sealing

  • Extreme temperatures

  • Mishandling after delivery

18. Force Majeure

NutriFreeze Naturals shall not be responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters

  • Government actions

  • Epidemics or pandemics

  • Labor disputes

  • Transportation interruptions

  • Power failures

  • Internet outages

19. Indemnification

You agree to indemnify and hold harmless NutriFreeze Naturals, its owners, employees, agents, affiliates, and partners from any claims, losses, liabilities, damages, costs, and expenses arising from:

  • Violation of these Terms

  • Misuse of products

  • Violation of laws

  • Infringement of third-party rights

20. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described therein.

21. Modifications to Terms

We reserve the right to modify these Terms of Service at any time without prior notice.

Updated versions will be posted on this page with the revised effective date.

Continued use of the website constitutes acceptance of the updated Terms.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Surat,Gujarat, India.

23. Contact Information

NutriFreeze Naturals

Email: support@nutrifreezenaturals.com

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST

For any questions regarding these Terms of Service, please contact us using the details above.