Privacy policy

PRIVACY POLICY

Effective Date: 11 September 2026
Last Updated: 11 September 2026

1. BUSINESS DETAILS

Legal Proprietor / Data Fiduciary: Ashwin B. Kukadiya
Business / Brand Name: NutriFreeze Natural’s
Brand Positioning: NutriFreeze Natural’s – Simply Natural
Business Structure: Sole Proprietorship
Website: www.nutrifreezenaturals.com
Business Address: 16, White House Residency, Surat, Gujarat, India
Email: nutrifreezenaturals@gmail.com
Telephone: +91 8780936953

2. INTRODUCTION

NutriFreeze Natural’s, a sole proprietorship business owned and operated by Ashwin B. Kukadiya (“NutriFreeze Natural’s”, “NutriFreeze”, “we”, “us”, “our” or “Company”), respects the privacy of individuals who visit, access, browse, register with, purchase from, communicate with, or otherwise interact with our Website, products and services.

This Privacy Policy explains how we collect, receive, use, process, store, disclose, protect, retain and otherwise handle personal data and other information relating to visitors, customers, prospective customers, subscribers and other individuals who interact with NutriFreeze Natural’s.

Our ecommerce store is operated using the Shopify platform. Payments may be processed through Independent third party payment Apps and/or other payment service providers made available at checkout, and orders may be fulfilled through independent third-party courier and delivery partners.

We may also use Meta Business Suite and related Meta advertising technologies for advertising, campaign management, audience measurement, marketing and business analytics.

By accessing or using our Website, creating an account, placing an order, submitting an enquiry, subscribing to communications, participating in a promotion, communicating with us, or otherwise voluntarily providing personal data, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable law requires consent, we will obtain and process personal data in accordance with applicable legal requirements.

3. SCOPE

This Privacy Policy applies to personal data and other information collected or processed through or in connection with:

www.nutrifreezenaturals.com;
Our Shopify ecommerce store;
Customer accounts;
Product purchases;
Checkout and order processing;
Payment processing;
Delivery and logistics;
Customer-service communications;
Contact forms;
Email subscriptions;
Marketing communications;
Promotional campaigns;
Social-media interactions;
Meta advertising and related technologies;
Cookies and similar technologies;
Product reviews and feedback;
Wholesale or business enquiries;
Other interactions with NutriFreeze Natural’s where this Privacy Policy is referenced.

This Privacy Policy does not govern independent third-party websites, applications, payment gateways, courier systems, social-media platforms or other external services merely because they are linked to or integrated with our Website.

4. OUR ROLE UNDER DATA-PROTECTION LAW

For personal data that we determine the purpose and means of processing, Ashwin B. Kukadiya, proprietor of NutriFreeze Natural’s, acts as the entity responsible for such processing to the extent applicable under Indian data-protection law.

Third parties such as Shopify, Independent third party payment Apps, courier companies, technology providers, analytics providers, advertising platforms and other service providers may process information on our behalf or independently, depending upon the nature of the service and applicable contractual and legal arrangements.

Nothing in this Privacy Policy is intended to impose a legal classification on a third party where applicable law determines a different classification.

5. INFORMATION WE COLLECT

Depending on your interaction with us, we may collect different categories of information.

5.1 Name and Contact Information

This may include:

Full name;
Email address;
Mobile number;
Telephone number;
Billing address;
Shipping address;
City;
State;
Country;
PIN/postal code;
Business name where applicable.

5.2 Account Information

If customer-account functionality is used, we may process:

Name;
Email address;
Mobile number;
Login/account information;
Saved addresses;
Order history;
Account preferences;
Communication preferences.

5.3 Order Information

When you purchase from us, we may collect or receive information relating to:

Products purchased;
Quantity;
Product variants;
Order number;
Order value;
Discounts;
Promotional codes;
Billing details;
Shipping details;
Delivery status;
Cancellation requests;
Return requests;
Refund information;
Customer communications concerning the order.

6. PAYMENT INFORMATION

Payments on our Website may be processed through third-party payment service providers, including Independent third party payment Apps, and such other payment methods or providers that may be enabled on our Shopify store from time to time.

Depending on the payment method used, the payment provider may process information such as:

Payment transaction information;
Payment status;
Transaction reference numbers;
UPI-related information;
Card-related information;
Banking/payment-network information;
Fraud-prevention information;
Other information necessary to authorize and complete the transaction.

NutriFreeze Natural’s does not intentionally collect or retain complete debit-card or credit-card numbers, CVV numbers, card PINs, banking passwords or other payment authentication credentials on its own systems where such information is processed directly by the payment provider.

Payment providers operate under their own terms, security procedures and privacy policies.

Customers should review the privacy policies of the applicable payment provider where appropriate.

7. SHOPIFY AND ECOMMERCE PLATFORM

Our online store is operated using Shopify.

Shopify and its relevant service infrastructure may process information necessary to provide ecommerce functionality, including:

Store access;
Shopping-cart functionality;
Checkout;
Customer accounts;
Orders;
Payments;
Website security;
Fraud prevention;
Website performance;
Analytics;
Technical operations.

Information processed through Shopify may be subject to Shopify's own privacy practices and applicable contractual and legal requirements.

NutriFreeze Natural’s does not control all processing carried out by Shopify or independent third-party applications integrated with Shopify.

8. DELIVERY AND LOGISTICS INFORMATION

To fulfill an order, we may provide necessary customer information to independent third-party delivery, courier, logistics or shipping partners.

Information may include:

Customer name;
Delivery address;
PIN code;
Mobile number;
Order reference;
Product/order information necessary for delivery;
Delivery instructions where applicable.

Such information is shared only to the extent reasonably necessary for fulfillment, delivery, customer support, tracking, returns or related operational purposes.

The applicable delivery provider may process information under its own privacy policy and terms.

9. INFORMATION COLLECTED AUTOMATICALLY

When you access our Website, certain technical information may be collected automatically by us, Shopify or third-party technologies.

This may include:

IP address;
Browser type;
Device type;
Operating system;
Device characteristics;
Approximate location derived from technical information;
Referring website;
Pages viewed;
Products viewed;
Search activity;
Date and time of visits;
Session information;
Click activity;
Website interaction information;
Error logs;
Security-related information.

This information may be used for website functionality, analytics, security, fraud prevention, performance monitoring and improvement of the customer experience.

10. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies, pixels, tags, scripts, local storage and similar technologies.

These technologies may be used for:

Essential Website functionality;
Shopping-cart operation;
Login functionality;
Remembering preferences;
Website analytics;
Performance measurement;
Security;
Fraud prevention;
Advertising;
Marketing measurement;
Audience analysis.

Some technologies may be operated by third parties.

Where required by applicable law, we will obtain appropriate consent for non-essential cookies or similar technologies.

You may control certain cookies through your browser settings or available Website controls. Disabling certain cookies may affect Website functionality.

11. META BUSINESS SUITE AND ADVERTISING

NutriFreeze Natural’s may use Meta Business Suite and Meta advertising technologies, including technologies associated with Facebook and Instagram advertising.

These technologies may allow us to:

Run advertisements;
Measure advertising performance;
Understand campaign effectiveness;
Reach relevant audiences;
Create or use permitted advertising audiences;
Measure conversions;
Improve advertising campaigns;
Understand interactions with advertisements.

Depending upon the technologies and settings used, Meta may independently collect or receive information from users and may process that information under Meta's own privacy policies.

NutriFreeze Natural’s does not control all information collected or processed directly by Meta.

Where applicable and legally permitted, we may use information such as Website activity, purchase activity or customer information to create or measure advertising audiences or campaigns, subject to applicable platform requirements and data-protection law.

We will not knowingly provide payment-card PINs, passwords or other prohibited authentication credentials to advertising platforms.

12. WHY WE COLLECT PERSONAL DATA

We may collect and process personal data for the following purposes:

12.1 Order Fulfillment

To:

Receive orders;
Confirm orders;
Process payments;
Generate invoices;
Pack products;
Dispatch products;
Arrange delivery;
Track shipments;
Process eligible cancellations;
Process eligible returns;
Process refunds.

12.2 Customer Service

To:

Respond to enquiries;
Resolve complaints;
Provide order assistance;
Investigate delivery problems;
Handle refund or return queries;
Communicate regarding products and services.

12.3 Website Operation

To:

Operate the Website;
Maintain customer accounts;
Provide shopping-cart functionality;
Improve Website functionality;
Diagnose technical problems;
Maintain Website security.

12.4 Fraud and Security

To:

Detect suspicious transactions;
Prevent fraudulent orders;
Prevent abuse;
Protect our Website;
Protect customers;
Investigate security incidents;
Prevent unauthorized activity.

12.5 Legal and Regulatory Compliance

To:

Comply with applicable laws;
Maintain tax and accounting records;
Respond to lawful government requests;
Respond to court orders;
Establish or defend legal claims;
Comply with regulatory requirements.

12.6 Marketing

Where permitted by law, we may process information for:

Promotional communications;
New product announcements;
Discounts;
Offers;
Festival campaigns;
Recipes and educational content;
Newsletters;
Customer engagement;
Advertising measurement.

13. LAWFUL PROCESSING

We intend to process personal data only for lawful purposes and in accordance with applicable Indian data-protection law.

Depending upon the circumstances, processing may be undertaken:

With valid consent;
To provide a product or service requested by you;
To process or fulfill a transaction;
For legally permitted legitimate purposes;
To comply with legal obligations;
To prevent fraud or unlawful activity;
To protect persons, property or security;
For other purposes permitted under applicable law.

The Digital Personal Data Protection Act, 2023 establishes the framework for processing digital personal data in India, while the Digital Personal Data Protection Rules, 2025 provide additional implementation requirements.

14. CONSENT

Where processing is based on consent, we intend that consent be obtained through an appropriate mechanism and in accordance with applicable law.

Where legally applicable, consent should be:

Voluntary;
Specific;
Informed;
Unambiguous;
Capable of withdrawal.

Withdrawal of consent does not invalidate processing that was lawfully undertaken before withdrawal.

Where withdrawal prevents us from providing a service that necessarily requires the relevant information, we may be unable to provide that particular service.

15. MARKETING COMMUNICATIONS

Subject to applicable law and required consent, NutriFreeze Natural’s may communicate with customers through:

Email;
SMS;
WhatsApp;
Telephone;
Other electronic communication channels.

Marketing communications may contain:

Product announcements;
Offers;
Discounts;
Promotional campaigns;
Recipes;
Educational material;
Festival promotions;
Other NutriFreeze Natural’s marketing communications.

You may opt out of promotional communications.

However, opting out of marketing does not necessarily stop essential transactional communications concerning:

Orders;
Payments;
Delivery;
Refunds;
Returns;
Account security;
Legal notices;
Product safety;
Important service announcements.

16. SHARING OF PERSONAL DATA

We do not sell personal data as a standalone business activity.

However, personal data may be disclosed or made available where reasonably necessary for legitimate business, contractual, operational, legal, security or compliance purposes.

Recipients may include:

A. Shopify and technology providers

For ecommerce, website, hosting, security and related functionality.

B. Independent third party payment Apps and payment providers

For payment processing, transaction verification and fraud prevention.

C. Courier and delivery partners

For delivery, shipment tracking, returns and related fulfillment.

D. Marketing and advertising providers

Including Meta and relevant service providers for advertising, campaign management, measurement and analytics, subject to applicable law and platform requirements.

E. IT and service providers

For:

Website maintenance;
Hosting;
Analytics;
Email;
SMS;
WhatsApp communications;
Customer support;
Security;
Cloud services;
Technical services.

F. Professional advisers

Including:

Accountants;
Tax advisers;
Lawyers;
Auditors;
Consultants;
Insurance providers.

G. Government and legal authorities

Where required or permitted by applicable law.

17. THIRD-PARTY SERVICE PROVIDERS

We may use third-party providers to operate our business.

These providers may process personal data under contractual arrangements, their own privacy policies, applicable laws, or a combination thereof.

Third parties may include:

Shopify;
Independent third party payment Apps;
Courier and logistics companies;
Meta;
Email service providers;
SMS service providers;
WhatsApp/business communication providers;
Analytics providers;
Cloud providers;
Website-security providers;
Customer-review providers;
Fraud-prevention providers;
Other Shopify applications or technology providers.

Because third-party providers operate independently, NutriFreeze Natural’s cannot guarantee or control every aspect of their privacy or security practices.

18. DATA MINIMIZATION

NutriFreeze Natural’s intends to collect information reasonably necessary for the purposes for which it is processed.

We do not intend to collect personal information merely because it is available.

Customers are requested not to submit unnecessary sensitive information through:

Contact forms;
Reviews;
Emails;
Social media;
Customer-support messages;
Other communication channels.

19. CUSTOMER RESPONSIBILITY FOR INFORMATION PROVIDED

Customers are responsible for ensuring that information supplied to NutriFreeze Natural’s is accurate, complete and current.

This includes:

Name;
Mobile number;
Email address;
Billing address;
Delivery address;
PIN code;
Other information necessary to fulfill an order.

Where incorrect information supplied by a customer causes delivery failure, communication failure or other operational problems, NutriFreeze Natural’s may be unable to complete the relevant service.

This provision does not exclude liability that cannot lawfully be excluded.

20. CUSTOMER ACCOUNT SECURITY

Where customer accounts are available, customers are responsible for maintaining the confidentiality of their login credentials.

Customers should:

Use appropriate passwords;
Not share passwords;
Log out from shared devices;
Notify us of suspected unauthorized access.

NutriFreeze Natural’s will not intentionally request your account password through an unsolicited email, telephone call or message.

21. DATA SECURITY

We use reasonable technical, organizational and administrative safeguards appropriate to the nature and risks of the personal data we process.

Security measures may include:

Access controls;
Restricted access to information;
Authentication controls;
Secure third-party platforms;
Monitoring and security measures;
Appropriate service-provider controls;
Reasonable operational safeguards.

However, no internet transmission, website, electronic storage system or third-party service can be guaranteed to be completely secure.

Accordingly, NutriFreeze Natural’s does not guarantee absolute security against every possible unauthorized access, cyberattack, technical failure, malware event, data breach or other security incident.

22. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a personal-data breach or security incident affecting personal data, we will take reasonable steps appropriate to the circumstances and as required by applicable law.

Such steps may include:

Investigating the incident;
Containing the incident;
Taking corrective measures;
Working with relevant service providers;
Assessing potential impact;
Making legally required notifications;
Taking reasonable measures to mitigate potential harm.

Nothing in this Privacy Policy constitutes a guarantee that a security incident can never occur.

23. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by applicable law.

Retention may depend upon:

The nature of the information;
The purpose of processing;
Whether a customer account remains active;
Transaction requirements;
Tax and accounting obligations;
Legal obligations;
Warranty or product-related requirements;
Fraud prevention;
Dispute resolution;
Legal claims;
Regulatory requirements.

Information may be securely deleted, anonymized or otherwise disposed of when it is no longer reasonably required, subject to applicable law.

24. LEGAL AND BUSINESS RECORDS

Even where a customer requests deletion of personal data, NutriFreeze Natural’s may retain information where necessary or legally required for:

Tax records;
Accounting records;
Invoices;
Transaction records;
Legal compliance;
Fraud prevention;
Dispute resolution;
Product or business liability;
Exercise or defence of legal claims;
Regulatory requirements.

Such information will not necessarily continue to be used for unrelated purposes merely because it has been retained.

25. YOUR DATA-PROTECTION RIGHTS

Subject to applicable law, individuals may have rights concerning their personal data, including rights relating to:

Access;
Correction;
Updating;
Erasure;
Withdrawal of consent;
Grievance redressal;
Other statutory rights available under applicable data-protection law.

The scope, procedure and availability of these rights may depend upon the applicable law and the particular circumstances of processing.

The DPDP Act establishes rights and obligations concerning personal data and includes mechanisms concerning consent withdrawal and grievance redressal.

26. REQUESTING CORRECTION OR DELETION

A customer may contact us to request correction, updating or deletion of personal information, subject to applicable law.

Requests may be sent to:

Email: nutrifreezenaturals@gmail.com

For security purposes, we may take reasonable steps to verify the identity or authority of the person making the request.

We may refuse, restrict or defer a request where permitted or required by law.

Where information must legally be retained, we may retain the information while restricting its use to the legally required or permitted purpose.

27. GRIEVANCE REDRESSAL

Privacy-related concerns should first be submitted to:

Grievance / Privacy Contact:
Ashwin B. Kukadiya
NutriFreeze Natural’s
16, White House Residency,
Surat, Gujarat, India
Email: nutrifreezenaturals@gmail.com
Phone: +91 8780936953

We will review legitimate privacy-related grievances and respond in accordance with applicable law and our internal procedures.

Nothing in this section prevents an individual from exercising any statutory right to approach an appropriate regulatory authority, adjudicatory body or other lawful forum.

28. CHILDREN'S DATA

Our Website is not intended to knowingly collect personal data directly from children in circumstances where such collection is prohibited by applicable law.

The DPDP Act defines a child as an individual who has not completed eighteen years of age and contains specific requirements concerning processing children's data.

Parents or lawful guardians should supervise children's online activity and should not permit children to provide personal data where such collection is prohibited.

If we become aware that personal data has been processed in circumstances that violate applicable legal requirements concerning children, we will take reasonable steps as required by law.

29. CUSTOMER REVIEWS AND USER-GENERATED CONTENT

Customers may voluntarily submit:

Product reviews;
Feedback;
Testimonials;
Photographs;
Videos;
Comments;
Social-media posts;
Other content.

Information voluntarily posted publicly may become publicly accessible.

Customers should not publish another person's personal information without appropriate authorization.

Where identifiable photographs, testimonials or other customer content are intended for commercial advertising or promotional use, we may seek appropriate permission where required.

30. SOCIAL MEDIA

NutriFreeze Natural’s may operate or maintain accounts on social-media platforms, including Facebook and Instagram.

Interactions with social-media platforms may result in information being collected by those platforms according to their respective policies.

We are not responsible for the independent privacy practices of social-media platforms.

Customers should review the privacy policies and account settings of those platforms.

31. THIRD-PARTY LINKS

Our Website may contain links to external websites, applications or services.

NutriFreeze Natural’s does not control those external websites.

We are not responsible for:

Their privacy policies;
Their security practices;
Their content;
Their cookies;
Their data-processing practices.

Accessing an external service is subject to that service's own policies and terms.

32. INTERNATIONAL DATA PROCESSING

Some third-party technology, payment, advertising, analytics, hosting or service providers used in connection with our business may process information outside India.

Where personal data is transferred or processed outside India, we will comply with applicable legal requirements governing such processing or transfers.

Because third-party providers may operate globally, information associated with your interaction with our Website may be processed in jurisdictions other than the jurisdiction in which you reside.

33. FRAUD, ABUSE AND SECURITY INVESTIGATION

We may process and share information reasonably necessary to investigate or prevent:

Fraudulent orders;
Payment fraud;
Fake customer accounts;
Coupon or promotional abuse;
Unauthorized transactions;
Chargeback abuse;
Cyberattacks;
Website abuse;
Identity misuse;
Malicious activity;
Other unlawful conduct.

Where reasonably necessary, information may be provided to payment providers, delivery partners, technology providers, professional advisers, insurers, law-enforcement authorities or other relevant parties, subject to applicable law.

34. LEGAL DISCLOSURE

NutriFreeze Natural’s may disclose personal data where reasonably necessary or legally required to:

Comply with applicable law;
Comply with a valid court order;
Respond to lawful governmental requests;
Protect our rights;
Protect customers or other persons;
Investigate fraud;
Investigate security incidents;
Enforce applicable terms and policies;
Establish, exercise or defend legal claims;
Protect our property, systems and Website.

35. BUSINESS TRANSFER

If NutriFreeze Natural’s is subject to:

Sale;
Transfer;
Merger;
Acquisition;
Restructuring;
Financing;
Transfer of business assets;

personal data may form part of the business records transferred, subject to applicable law.

Any such transfer will be handled in accordance with applicable legal requirements.

36. NO SALE OF PERSONAL DATA

NutriFreeze Natural’s does not operate its business by selling customers' personal data as a standalone commercial product.

However, certain third-party advertising, analytics, technology or service providers may process information for their own purposes or in accordance with their applicable contractual arrangements and privacy policies.

Nothing in this clause should be interpreted as restricting processing that is legally permitted, required or otherwise authorized under applicable law.

37. NO ABSOLUTE SECURITY GUARANTEE

To the maximum extent permitted by applicable law, NutriFreeze Natural’s does not warrant or guarantee that:

The Website will always operate without interruption;
The Website will always be free from security vulnerabilities;
Data transmitted through the internet can never be intercepted;
Third-party systems will never suffer a security incident;
Personal data will never be accessed by an unauthorized person.

We nevertheless intend to maintain reasonable safeguards appropriate to the nature of the information processed.

38. ESSENTIAL COMMUNICATIONS

Even if you opt out of promotional communications, we may continue sending communications that are necessary for legitimate business or legal purposes, including:

Order confirmations;
Payment notifications;
Shipping notifications;
Delivery updates;
Cancellation confirmations;
Refund notifications;
Return-related communications;
Account-security notifications;
Fraud alerts;
Product safety or recall notices;
Legal notices;
Material policy notices;
Other essential transactional communications.

39. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may result from:

Changes in law;
Regulatory requirements;
Changes in technology;
Changes in our business;
New Website functionality;
Changes to third-party service providers;
Changes in our data-processing practices;
Security considerations.

The updated Privacy Policy will be published on our Website with a revised “Last Updated” date.

Where applicable law requires additional notice or consent for a material change, we will provide such notice or obtain such consent.

40. SEVERABILITY

If any provision of this Privacy Policy is held to be invalid, unlawful or unenforceable by a competent authority, the remaining provisions shall continue to operate to the fullest extent permitted by law.

Where legally permissible, the affected provision shall be interpreted or modified to the minimum extent necessary to make it lawful and enforceable.

41. NO WAIVER

Failure by NutriFreeze Natural’s to enforce any provision of this Privacy Policy shall not constitute a waiver of our right to enforce that provision in the future.

42. STATUTORY RIGHTS PRESERVED

Nothing contained in this Privacy Policy is intended to:

Remove a mandatory statutory right;
Exclude a remedy that cannot lawfully be excluded;
Limit a consumer protection right that cannot legally be waived;
Override applicable data-protection legislation;
Override a valid order of a competent authority.

Where any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement shall prevail to the extent of the conflict.

43. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Nothing in this provision is intended to deprive an individual of any mandatory statutory right, remedy or protection available under applicable Indian law.

44. CONTACT INFORMATION

For privacy questions, data requests, complaints or grievances, contact:

NutriFreeze Natural’s

Proprietor: Ashwin B. Kukadiya
Legal Business Name: Ashwin B. Kukadiya
Business Structure: Sole Proprietorship
Business Address:
16, White House Residency,
Surat, Gujarat, India

Email: nutrifreezenaturals@gmail.com
Phone: +91 8780936953
Website: www.nutrifreezenaturals.com

Privacy / Grievance Contact:
Ashwin B. Kukadiya
NutriFreeze Natural’s
Email: nutrifreezenaturals@gmail.com
Phone: +91 8780936953

45. CUSTOMER ACKNOWLEDGEMENT

By using our Website, creating an account, submitting personal data, placing an order or otherwise interacting with NutriFreeze Natural’s, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where consent is legally required, consent will be obtained through an appropriate mechanism.

You understand that certain personal data may be necessary for us or our service providers to process orders, accept payments, arrange delivery, provide customer support, prevent fraud, maintain records and comply with applicable legal obligations.

You further understand that certain information may continue to be retained after an account is closed or a deletion request is made where retention is required or permitted by applicable law.

This Privacy Policy is intended to accurately describe our privacy practices and does not create an unconditional guarantee that personal data will never be lost, disclosed, accessed or compromised.

END OF PRIVACY POLICY