Contact information

CONTACT INFORMATION

Last Updated: June 2026

At NutriFreeze Naturals, customer satisfaction is our priority. We are committed to providing timely assistance regarding our products, orders, shipping, returns, refunds, and general inquiries.

If you have any questions, concerns, or require support, please contact us using the information below.

Customer Support

NutriFreeze Naturals

Email: support@nutrifreezenaturals.com

Customer Service Hours:

Monday – Saturday
10:00 AM – 6:00 PM IST

Order Support

For assistance regarding:

  • Order Status

  • Shipping Updates

  • Delivery Issues

  • Order Modifications

  • Product Availability

Please include the following information when contacting us:

  • Full Name

  • Order Number

  • Registered Email Address

  • Description of the Issue

Providing these details will help us resolve your inquiry more efficiently.

Returns and Refunds

For return, replacement, or refund requests, please contact us via email and include:

  • Order Number

  • Product Name

  • Reason for Request

  • Supporting Photos (if applicable)

All requests are subject to our Return & Refund Policy.

Product Information

For questions regarding:

  • Freeze-Dried Fruits

  • Freeze-Dried Vegetables

  • Herbs

  • Teas

  • Powders

  • Ingredients

  • Storage Instructions

  • Shelf Life

Our customer support team will be happy to assist you.

Business Address

NutriFreeze Naturals

White House, Surat, Gujarat,India. Pin Code- 395006

Response Time

We aim to respond to all customer inquiries within:

  • 24–48 Business Hours for General Inquiries

  • 1–3 Business Days for Detailed Investigations

  • 3–7 Business Days for Refund or Replacement Reviews

Response times may be extended during weekends, public holidays, festive periods, or high-volume sales events.

Communication Policy

By contacting NutriFreeze Naturals, you consent to receiving responses through:

  • Email

  • Phone Calls (if provided)

  • SMS

  • WhatsApp

  • Other communication channels used for customer support

We will never request sensitive payment information such as complete card details, PINs, OTPs, or banking passwords.

Legal and Compliance Inquiries

For legal notices, compliance matters, intellectual property concerns, or business-related inquiries, please contact:

Email: support@nutrifreezenaturals.com

Updates to This Contact Information Policy

NutriFreeze Naturals reserves the right to update or modify this Contact Information Policy at any time. Any changes will be posted on this page with the updated revision date.

Thank you for choosing NutriFreeze Naturals. We appreciate your trust and look forward to serving you.